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00:00:03 hi Barry Goldberg here again hey a question I get almost every day from perspective clients is how often will the lawyer or the law firm communicate with me about their case I love this question because I’m one of the few lawyers that will actually answer it so here’s the story at our office we have figured out that lawyers are terrible at communicating with their clients we get calls every day from people who have have lawyers and say I haven’t heard from my lawyer they don’t communicate with me I don’t know what’s going on
00:00:35 with my case so we flip the script on that my staff is instructed to reach out to clients at least once every two weeks in addition we have text messages that um automatically update clients about their case when something significant happens also we take calls from clients if our clients have a question I will take their call personally and if I’m not in court or in a deposition um I will take it that moment otherwise I’ll call them back that same day so depending on the type of case it is really generates how much communication
00:01:11 there is during a case and also at what critical points in time in the case right before a deposition or during settlement there’s a lot of communication sometimes when you just start treating um there’s not much to talk about because you have to finish your medical treatment before anything really significant happens in your case a lot of of lawyers have not learned how to communicate with their clients and a lot of lawyers have unhappy clients not us we have tons of five-star reviews and it’s because we communicate with our
00:01:40 clients
